DEWA

Is DEWA’s Digital Advertising Strategy Revolutionizing Dubai’s Utility Services? Saeed Mohammed Al Tayer, Waleed Salman, Marwan Bin Haidar, Abdullah Obaidullah, Yousuf Jebril, Mansoor Bu Osaiba, Dr. Yousef Al Akraf, Faisal Ali Rashid, Dr. Afifa Al Nakhi.

DEWA APP

DEWA App Overview

The DEWA (Dubai Electricity and Water Authority) app is a comprehensive digital platform designed to enhance customer experience and streamline utility services. The app offers a wide range of features, including bill payment, service requests, outage notifications, consumption monitoring, and more. It is part of DEWA’s initiative to promote smart services and sustainability, making utility management more convenient and efficient for its users.

Key Person in DEWA App Development

Marwan Bin Haidar: As the Executive Vice President of Innovation and The Future at DEWA, Marwan Bin Haidar plays a pivotal role in the development and enhancement of the DEWA app. His focus on innovation ensures that the app continually evolves to meet the needs of customers, incorporating the latest technologies and providing a seamless user experience.

DEWA App Functionality

The DEWA app is packed with features designed to make managing utility services straightforward and efficient for customers. Here are some of its key functionalities:

1. Bill Payment: Easily view and pay your electricity and water bills through multiple payment options.
2. Service Requests: Submit and track service requests, such as new connections, disconnections, and maintenance services.
3. Consumption Monitoring: Monitor your electricity and water consumption in real-time to better manage usage and expenses.
4. Outage Notifications: Receive instant notifications about planned and unplanned outages in your area.
5. Green Charger Services: Locate and check the availability of electric vehicle charging stations across Dubai.
6. Sustainability Tips: Access tips and information on how to conserve water and electricity, supporting DEWA’s sustainability initiatives.
7. Customer Support: Get in touch with DEWA’s customer service for any inquiries or issues, available through chat, email, and phone.
8. Personal Dashboard: Customize your personal dashboard to quickly access frequently used services and information.
9. Smart Reporting: Report any issues or faults directly through the app with the ability to upload photos and details.
10. Renewable Energy Program: Participate in DEWA’s Shams Dubai initiative by applying for and managing your solar panel installations.

These functionalities make the DEWA app a powerful tool for customers to manage their utility services efficiently, promoting convenience and sustainability.

DEWA MD & CEO Saeed Mohammed Al Tayer

Saeed Mohammed Al Tayer is the Managing Director and Chief Executive Officer of Dubai Electricity and Water Authority (DEWA). Under his strategic leadership, DEWA has achieved exceptional financial performance and operational milestones, positioning itself as a global leader in utility services.

Key Contributions and Achievements:

1. Financial Performance: In the first quarter of 2024, DEWA reported a remarkable revenue of AED 5.8 billion, marking a 6.7% year-on-year increase. The EBITDA reached AED 2.6 billion, a 9% increase, while the operating profit rose by 11.6% to AED 995 million. DEWA also saw a 26.9% increase in net cash from operations, totaling AED 3.3 billion.
2. Strategic Vision: Al Tayer has been instrumental in driving DEWA’s vision to be a sustainable, innovative world-class utility. This includes significant investments in renewable energy and smart grid technologies, aligning with Dubai’s Clean Energy Strategy 2050 and the Dubai Net Zero Carbon Emissions Strategy 2050.
3. Operational Excellence: Under Al Tayer’s leadership, DEWA’s gross power generation in Q1 2024 surged to 10.3 TWh, a 6.2% increase from the same period in 2023. Clean power generation also increased by 19.8%, demonstrating DEWA’s commitment to sustainable energy sources.
4. Community and Innovation: DEWA has launched various community and sustainability initiatives, including the Mohammed bin Rashid Al Maktoum Solar Park. Al Tayer’s focus on innovation has led to the deployment of cutting-edge technologies like AI and IoT, enhancing operational efficiency and customer satisfaction.
5. Corporate Actions: DEWA’s dividend policy commits to a minimum annual dividend of AED 6.2 billion for the first five years from October 2022, paid semi-annually. This robust financial policy underscores DEWA’s strong financial health and shareholder value.

Saeed Mohammed Al Tayer’s leadership has not only transformed DEWA into a leading utility provider but also positioned Dubai as a global hub for sustainable and innovative utility management.

DEWA Suppliers Awarding Ceremony

DEWA Suppliers Awarding Ceremony

The Dubai Electricity and Water Authority (DEWA) held its prestigious Suppliers Awarding Ceremony on July 4, 2024, at the DEWA Campus for Occupational and Academic Development. The ceremony honored 62 distinguished suppliers across various categories, including Strategic, Core, Basic, and Small and Medium Enterprises (SMEs), as well as those supporting People of Determination. These suppliers were recognized for their exceptional commitment to quality, innovation, and sustainability, which have been instrumental in DEWA’s success and growth.

Key People Recognized at the Ceremony

Dubai Engineering Co. LLC (DECO)

• Frank Irac: CEO, recognized for providing innovative engineering solutions and contributing to DEWA’s infrastructure projects.

Siemens

• Roland Busch: CEO, Siemens AG, acknowledged for supplying advanced power generation and smart grid technologies crucial to DEWA’s operations.

ABB

• Björn Rosengren: CEO, ABB Ltd, honored for delivering essential electrical components and solutions that enhance DEWA’s infrastructure.

General Electric (GE)

• H. Lawrence Culp Jr.: CEO, General Electric, recognized for providing advanced power generation technologies that support DEWA’s sustainability initiatives.

Schneider Electric

• Jean-Pascal Tricoire: Chairman and CEO, Schneider Electric, acknowledged for contributing to DEWA’s automation and energy management systems, promoting efficiency and sustainability.

DEWA’s Financial and Operational Achievements

Financial Performance Indicators:

• Revenue: AED 5.8 billion in Q1 2024, up by 6.7% year-on-year.
• EBITDA: AED 2.6 billion, marking a 9% increase.
• Operating Profit: AED 995 million, an 11.6% rise.
• Net Cash from Operations: AED 3.3 billion, a 26.9% increase over the previous year.

Strategic Projects and Initiatives

• Installed Capacity: By the end of 2023, DEWA’s installed capacity reached 16,270 megawatts of electricity and 495 million gallons of desalinated water per day.
• Major Projects: Financial closing of the 180 million imperial gallons per day seawater reverse osmosis desalination project in Hassyan, in partnership with ACWA Power, involving an investment of $919.5 million.

Commitment to Sustainability and Innovation

DEWA’s MD & CEO, Saeed Mohammed Al Tayer, emphasized the importance of recognizing suppliers who adhere to DEWA’s high standards and contribute significantly to its sustainability and innovation goals. This support aligns with Dubai’s broader economic and environmental objectives, including the Dubai Clean Energy Strategy 2050 and the Dubai Net Zero Carbon Emissions Strategy 2050.

By honoring these key suppliers, DEWA reinforces its commitment to excellence, sustainability, and the strategic vision of making Dubai a global hub for investment and business excellence.

DEWA Virtual Power Plant Project

DEWA Virtual Power Plant Project

The Dubai Electricity and Water Authority (DEWA) has successfully completed its pilot Virtual Power Plant (VPP) project, marking a significant advancement in the region’s energy sector. This innovative project integrates various Distributed Energy Resources (DERs) to create a resilient and flexible energy system.

Key Features of the VPP Project

1. Technological Integration: The VPP uses advanced digital technologies such as aggregation, orchestration, Artificial Intelligence (AI) forecasting, and optimization to manage DERs. These technologies enable the VPP to function as a cohesive unit, providing critical grid services like peak shaving, power factor correction, frequency regulation, energy balancing, and renewable firming.
2. Distributed Energy Resources: The project has integrated multiple DERs, including:

• Electric Vehicles: Total consumption of 132 kW at the R&D Centre.
• Battery Energy Storages: Two systems with Sodium Sulfur (NAS) and Lithium-ion (Li-ion) technologies, providing a combined power capacity of 2.41 MW and energy capacity of 15.81 MWh.
• Chiller System: Flexible loads with a total power consumption of 390 kW.
• Photovoltaic (PV) Systems: Various PV inverters and a Smart Grid Station with a 200 kW PV Solar inverter.
• EV Charging Stations: Total power of 44 kW at the Smart Grid Station.

1. Project Impact and Goals: The VPP aims to enhance energy sustainability and support Dubai’s clean energy goals, aligning with the Dubai Clean Energy Strategy 2050 and the Dubai Net Zero Carbon Emissions Strategy 2050. The project is part of DEWA’s broader initiative to digitize utilities and ensure energy security in line with global standards.
2. Pilot Project Results: The pilot phase has demonstrated a total flexibility of approximately 3.3 MW, showcasing the potential of VPPs to provide large-scale system flexibility and improve operational efficiency and reliability in energy transmission and distribution.

Leadership and Recognition

Waleed Bin Salman, Executive Vice President of Business Development and Excellence at DEWA, is a key figure responsible for the VPP project. He has been instrumental in sharing knowledge of the project at international scientific conferences and in peer-reviewed journals, highlighting DEWA’s commitment to innovation and sustainability.

Future Plans

DEWA plans to conduct a comprehensive techno-economic feasibility study to expand the deployment of the VPP across its grid. This includes defining key use cases for distribution and transmission networks and implementing them on a larger scale to maximize the benefits of DER integration.

The VPP project represents a significant step forward in DEWA’s efforts to lead the energy sector in innovation and sustainability, reinforcing Dubai’s position as a global leader in smart and sustainable utility management.